Emergency Equipment Replacement

If you have an emergency and need to replace your furnace, ventilating, and or air conditioning (HVAC) unit, or another piece of home-energy equipment, please contact one of the on-call KY Home Performance (KHP)-certified energy evaluators.

An evaluator will visit your home within 24 hours to perform a whole-house energy evaluation.

If the evaluation is completed prior to the installation, you may be eligible for a below-market rate loan or a rebate through KY Home Performance. If the evaluation is scheduled after the installation, you may still be eligible for a rebate of up to $2,000 through KHP.

Your home energy evaluator or evaluator/contractor (service provider) will help you apply for the loan or with processing the rebate. If you choose to apply for the loan, your approval will be expedited because you are in an emergency situation.

In order for your emergency installation to qualify for the rebate of up to $2,000, your equipment must be ENERGY STAR® rated. A service provider must submit a specification sheet before the evaluation to ensure the equipment meets program requirements.

A pre-approval will be issued indicating the proposed rebate amount once the equipment is verified at the ENERGY STAR® Web site. Once the work is completed, you have 30 days to complete the evaluation by a service provider.

All homes must meet the minimum program guidelines. If your home meets the KHP minimum program standards, you will be issued a rebate for 20 percent of the installed cost of the equipment replacement for up to $2,000. If your home requires additional work (air sealing, insulation, duct work, etc.), you must pay for that work in full. Additional work must have accompanying specification sheet submitted. A rebate will be issued once a paid invoice for the work is submitted along with a completion certificate. If your home is one of the first 1,000 KY Home Performance home, you may be eligible for an additional $150 rebate toward the whole-house energy evaluation preformed by a Building Performance Institute-certified evaluator or evaluator/contractor and a free quality assurance inspection performed by a KHP-certified third-party evaluator to ensure the quality of the installations.